Are you looking to get Axa International Health Insurance?
Here is the latest review from a customer from Axa:
Personal Review:
I’m extremely disappointed with my experience with AXA Insurance. My claim, which was filed for an emergency and fully complied with the policy requirements, has been stuck for more than three weeks with no clear explanation. The process has been painfully slow, and every attempt to get an update has been met with unhelpful and unresponsive customer service.
What’s most frustrating is that AXA has not provided any reason for delaying or refusing to process the claim, even though I followed all the rules and submitted every document they requested. As a customer, I expected transparency and support during an urgent situation, but instead I’ve been left waiting with no clarity.
Very disappointing service, and I hope AXA improves how they handle claims and communicates with customers in the future.
Why is AXA not great:
While their customer service is very slow and they can’t give explanation on why a basic claims can’t be supported, AXA CEO Thomas Buberl is reporting an increase in profits by 7% in 2024 vs 2023 to 8.1 Billions euros.
Clear increase in profits and not caring about customer service.
About Axa Insurance:
AXA International Health Insurance Overview
AXA’s international health insurance provides global medical protection for people living, working, or travelling abroad. It offers coverage for both emergency and routine healthcare, giving policyholders access to private hospitals, specialists, and treatment facilities around the world. AXA also provides options tailored to different regions, such as worldwide coverage or coverage excluding high-cost countries like the United States.
Important Things to Check
- Coverage for pre-existing conditions and what exclusions apply.
- Whether treatment outside your chosen region is included.
- Waiting periods for maternity or dental benefits.
- Claim processing steps and required documents.
- Annual limit, deductible options, and potential premium increases over time.
Experience
Based on Review and custom experience, we do NOT advise to purchase an AXA Health Insurance